Returns
Requirements:
- At the latest, 15 days from invoice
- Product unopened
- Return in original packaging and in perfect conditions
Process:
- Complete the following form.
- When the data is received we will send you an e-mail with instructions to follow: the Return Model Authorisation(RMA) and the address. This RMA number is OBLIGATORY to send the material.
- Send the package by the most convenient means of transport. Transport costs must be paid by you. Products will be returned with the RMA number clearly visible, in the original packaging (preferably in another box for further protection), entire, without opening and without any printed tape or writing.
- Once the returned material has been received and revised, the money will be reimbursed. Please be advised that certain items are subject to a restocking fee.
Requirements
14 Days after invoiced
Pack in its original packaging, unopened and unmarked
Fill out the form
Customer Data, Order Details, Items to Return
You will receive an e-mail
Upon receiving your contact information,
you will be issued instructions on how to proceed
Send the package
You must assume shipping costs
Technical review
The technician will verify that the equipment has not been opened and that everything is in order
Refund
The manufacturer can apply restocking costs. The moneys can be used for new purchases
