Protect your terminals with Zebra OneCare
The maintenance of the devices is an essential part after their incorporation into the company. In addition to purchasing the terminals, it is necessary to have software applications installed on them. If either of these two parts is not working, the workflow slows down or even comes to a standstill. The manufacturer Zebra offers a comprehensive service to protect you against these unexpected surprises: Zebra OneCare. In addition to warranty and emergency repair, Zebra adds years of continuous improvement to protect your technology and investment.
You can choose from several plans depending on which one best suits your needs. Let's look at the Zebra OneCare Select, Essential and TSS maintenance and support service plans:
Zebra OneCare Essential
The Zebra OneCare Essential plan provides basic technical support to keep Zebra products performing and available at their best. The service includes access to online support and assistance tools, as well as telephone support for technical troubleshooting, diagnostics, and repairs. It also includes software and security updates, as well as repair or replacement of damaged or defective parts within three days.
Finally, it offers access to repair reports and other information hosted in the cloud with VisibilityIQ OneCare. It is an option for companies that need a basic, reliable support service for their Zebra terminals, but without the additional coverage and assistance offered by advanced support plans.
Zebra OneCare Select
The Zebra OneCare Select plan includes the benefits of the Essential plan along with additional benefits designed for businesses that require greater coverage. These include 24-hour telephone technical support with an agent to resolve problems and questions about the use of Zebra equipment. It also allows for next-business-day "as-new" device replacement with all configurations, software, applications, operating system, and LifeGuard versions.
Other benefits include access to software and firmware updates to keep equipment up to date with the latest enhancements and bug fixes. There is also repair and replacement of damaged or defective parts, as well as access to a team of Zebra equipment usage and maintenance specialists to help businesses get the most out of their terminals.
Zebra OneCare TSS
Zebra OneCare also features technical and software support services (TSS). It allows you to protect your data and get the support you need without a repair support plan. It also offers security patches and software updates unique to Zebra, including LifeGuard. It is the most basic of the three plans reviewed.
If you still have questions about Zebra OneCare services, please contact the Logiscenter technical team and they will be happy to help you.
